Terms and Conditions for IT Managed Services and Consultation Services
Effective Date: 27-03-2024
These Terms and Conditions (“Terms”) govern the provision of IT managed services and consultation services (“Services”) by [Your Company Name] (“we”, “us”, “our”) to you (“Customer”). By purchasing and using our Services, you agree to be bound by these Terms. Please read them carefully.
1. Scope of Services
We will provide the Services described in the applicable service agreement or proposal (“Service Agreement”). The scope of Services, including deliverables, timelines, and pricing, will be outlined in the Service Agreement.
2. Service Fees
Customer agrees to pay the fees for the Services as specified in the Service Agreement. Fees are payable in accordance with the payment terms outlined in the Service Agreement. We reserve the right to suspend or terminate Services for non-payment.
3. Service Level
We will use commercially reasonable efforts to provide the Services in accordance with industry standards and best practices. However, we do not guarantee uninterrupted or error-free Services.
4. Customer Responsibilities
Customer agrees to cooperate with us and provide any necessary information or access required to perform the Services. Customer is responsible for ensuring the accuracy and completeness of any information provided to us.
5. Intellectual Property
Any intellectual property developed or provided by us in connection with the Services, including but not limited to software, documentation, and reports, shall remain our property. Customer is granted a non-exclusive, non-transferable license to use such intellectual property solely for its internal business purposes.
6. Confidentiality
Each party agrees to maintain the confidentiality of any confidential information disclosed by the other party in connection with the Services. Confidential information includes, but is not limited to, trade secrets, proprietary information, and customer data.
7. Limitation of Liability
In no event shall we be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the Services, even if we have been advised of the possibility of such damages. Our total liability under these Terms shall not exceed the total fees paid by Customer for the Services.
8. Termination
Either party may terminate the Services upon written notice if the other party breaches any material term of these Terms and fails to cure such breach within [number] days of receiving written notice thereof. Upon termination, Customer shall pay any fees due for Services performed prior to termination.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of The Netherlands, without regard to its conflict of laws principles.
10. Entire Agreement
These Terms, together with any Service Agreements and other documents referenced herein, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior and contemporaneous agreements and understandings, whether oral or written.
Contact Us
If you have any questions or concerns about these Terms, please contact us at info@tigerhub.nl.